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Walmart Responds

On August 20, 2009, I wrote to Walmart:

There is a lot of misinformation on the internet. I like to verify what I read before I discuss the information with others. There is a news item going around the internet that Walmart had decided to discontinue any advertising during the Glen Beck show on Fox News and has, by that decision, shown that did not want to do business with supporters of Mr. Beck, whose show has struck a positive chord with millions of Americans. Would you please confirm or deny the news report's veracity. Thank you in advance for your reponse.

Walmart responded:

Dear Richard,

My name is John. I am with the Walmart.com Customer Service Team. Thank you for allowing me to assist you today.

I am sorry to hear that we were not able to meet your expectations. We continuously review our media plans. In keeping with our internal guidelines to avoid content that is highly polarizing, we've instructed our agencies, as of August 3rd, not to run Walmart advertising in news commentary shows on national cable networks. This would include the Glenn Beck Show.

We thank you for taking the time to send us your suggestions and comments to help improve our Web site. We value your input in continually improving your online shopping experience. Your satisfaction is our number one priority.

Richard, I apologize for any inconvenience you may have experienced.

Thank you for visiting Walmart.com. I appreciate the opportunity to serve you and look forward to your next visit.

If we may be of further assistance, please email us at help@walmart.com. We're here to serve you 7 days a week!

Customer Service at Walmart.com

I responded to Walmart as follows:

Unfortunately, your company guidelines do not have the same tender sympathies. If I am not mistaken, your company recently came out in favor of nationalized health care in a letter written in conjunction with SEIU, one of the unions that has so vigorously tried to defame and demean Walmart because it is not unionized.

I am afraid your company doesn't know which side its bread is buttered on.

I received the following reply from Walmart:

Dear Richard,

Thank you for your inquiry. At Walmart, we believe the time for comprehensive health care reform is now. The present system is not sustainable and the status quo is not an option.

We also believe in shared responsibility and support an employer mandate that is broad and fair. That mandate must be accompanied by strong efficiency provisions that will reduce health costs and dramatically improve the value we get for our health care dollar.

The bill should contain 'trigger' provisions which guarantee that promised savings take place both for the federal government and for employers who provide insurance.

We applaud the bipartisan efforts in Congress to craft and pass legislation.

Again, thank you for contacting us with your concerns. For any additional information, we would suggest visiting our website at www.walmartstores.com.

Walmart Customer Care

My replay today was as follows:

Why is it your business what other employers do? Why do we need to rush into this? You need to take care of your business model, and let other businesses take care of theirs.

There is no reason to believe that our government will be able to save any money on current government medical programs, and if it can, in fact, save some money because of waste and fraud there are no assurances that it will save anywhere close to what Obama claims. If there are savings to be had, the government should prove to us that they can find the savings before saddling us with a huge program that can do nothing but increase taxes, increase the time it takes to see a doctor, and force us into situations where health care rationing becomes a necessity. Name one country where taxes have not increased and rationing hasn't become more prevalent.

No current bill addresses the cost of malpractice insurance for doctors (tort reform), and there is no indication that we have enough doctors, nurses, and hospital beds to add another 20 to 45 million people in one fell swoop without forcing us into rationing situations.

Posted by Rick | August 22, 2009 02:46 PM

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